CONTACT CENTER REPRESENTATIVE

Position Title: Contact Center Representatives

Opening Date: July 16, 2019
Closing Date: Until Filled
Reporting Relationships: Team Leader (Chain of Command)
Location: Billings, MT Contact Center
Employment Status: Full Time, Exempt

Position Summary:

We are seeking energetic and reliable professionals to join our team as Contact Center Representatives. The successful candidates will be responsible for answering incoming calls, and providing customer’s/consumer’s with outstanding customer service, Our Contact Center Representatives are often the first point of contact for our customer’s/consumer’s, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decision.

Responsibilities:

• Obtaining information from customers by handling inbound and outbound calls.
• Providing customers/consumers with excellent customer service.
• Transferring customer calls with complex inquiries to the appropriate department.
• Marketing.
• Verifying customer information and working with third party vendors.
• Collecting payments from customers.
• Other duties as assigned.

Requirements:

• Punctuality and dependability.
• Professionalism and friendly mannerism.
• Excellent verbal and written communication skills.
• Respectable judgement and ability to manage difficult customers in various situations.
• Ability to adapt to an every-changing work environment, delays or other unexpected demands.
• Maintains a high degree of confidentiality, adheres to the company’s policies and compliance procedures.
• Ability to multitask under pressure.
• Basic software skills such as navigation, Microsoft Office, typing, etc.

Travel Requirements:

• Travel may be required to attend conferences, training’s, and meetings as a representative of IMDG.

Benefits:

• Health, Vision, and Dental Insurance
• Company Paid Life, Accidental Death and Dismemberment Insurance
• 401(k)
• Employee Assistance Program
• Employee Hardship Assistance
• Education Assistance
• Paid Time Off
• Paid Holidays
• Clothing Loans
• Employee Transit (Fort Belknap and Hays Locations)
• Referral Program