Job Description
Position Title: Contact Center Representative
Responsibilities:
– Handling outbound and inbound calls from customers.
– Providing customer service to customers
– Transferring customer calls with complex inquiries to appropriate department
– Marketing
– Verifying customer information and employment
– Collecting payments from customers
– Other duties as assigned
Requirements:
– Detail orientated
– Pleasant and friendly mannerism
– Good verbal and oral communication skills
– Good judgment; ability to manage difficult customer situations, to respond promptly to the needs of the customer, ask for feedback to improve service, respond to requests for service/assistance
– Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
– Punctuality and dependability
– Maintains a high degree of confidentiality, adheres to security and internal control procedures
– Knowledge of Microsoft Office – Work and Excel programs
– 10-key knowledge
Reporting Relationships:
– (Chain of Command – Supervisor) Call Center Team Leader
Education:
– High School Diploma / HiSet / GED